Forum Discussion
This is my connection all day everyday. The destination IP is your server in Atlanta. As you see in this instance I've only been running pingplotter a few minutes and already have latency spikes and packet loss on YOUR network.
https://i.imgur.com/hJK38qQ.png
I am 100% certain this is a cox issue. I've had their Gigablast service since 2017. I had techs coming out once a month for 4-5 months until I finally gave up on trying to get them to fix it. Every customer service rep blamed my equipment.
I've had tech's run tests (with my equipment unhooked and only their modem running hardlined to my PC) and see the ping spikes and intermittent disconnects, with nobody being able to offer an explanation let alone a means to fix.
Any online game I play gets bogged down hard, with some games becoming completely unplayable(Rocket league, Titanfall, Call of Duty) When this happens all devices on the network experience latency problems and stuttering, and the only thing I've ever been told is that Cox reps don't see it on their end.
Speed test results to their servers even drop me down to 10-50 mbps, less than 1/10th the speed that I pay for.
This is by far the WORST isp I've ever encountered. The only reason I haven't left is because they have a monopoly on the area I live with the closest competitor speeds maxing out at 80 mbps, and since my schooling/work requires large downloads often I have no choice but to retain them.
- glefever21815 years agoNew Contributor III
That is my experience EXACTLY, to the *** letter. Even the "we see nothing wrong on our end". I'm also stuck with them as my sole provider. Coincidence? Doubtful.
- Tierdisogni5 years agoNew Contributor II
$200 x 30 = $6,000 total to have sub par internet and 0 legitimate response to problems that arise. Others on the forums reporting the same issue, and moderators use the same copy/paste response to address all concerns. Maybe Cox should be looking into a different approach for gathering information from it's customer base in order to track down and rectify that problem, but given their current hold on the market in my area, I doubt they will take any serious steps to resolve these problems prior to their fiber network going live. I can only assume they'll give current subscribers an option to switch to their new network infrastructure.
Their tech's replaced EVERY line between my modem and the tap at the street. No change.
The only thing close to a fix that I've seen is using a vpn, but even then I don't imagine that will fix problems for all.
- glefever21815 years agoNew Contributor III
I tried the VPN and it doesn't work for me. My issues are happening before I even get to where the VPN's routing difference would help. Sadly I don't see them fixing this anytime soon and I doubt their fiber will deployed in my area in the next decade. I'm watching Starlink with great interest. If it can provide me the same service or better for a cheaper price I'll be going that route probably.
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