Last time I spoke to Thomas at your Executive Support Team, he informed me that the purpose of his call to me was to explain that - no matter how bad my internet service and packet loss gets (be it 5%, 15%, or 100% packet loss) - Cox will not be investigating the issue further.
I will certainly call him to discuss this - I'm hoping your company will finally address this infrastructure problem after six months of steady communication and documentation of issues from my end.
There is clearly something wrong with either a neighbor's lines leading to excess noise/etc and a massive degradation of my line quality, or a problem further down the line in terms of the hops my data is taking - both of which only Cox is capable of fixing.
