Continued Extreme Packet Loss In Phoenix, Arizona

Update, continued packet loss and disruption during peak times yesterday:

Channel 15 individually has logged over 100,000 corrected/uncorrected packets in two days of uptime:

Why is this not being addressed by your tech support team?  Why are these problems with your infrastructure continuing to go unanswered in Phoenix, despite an in home tech and two tier 2 reps confirming seeing the same amount of packet loss when pinging my modem during an outage?