Cannot Access E-Mail Via IMAP on any device
Hi there,
I'm posting here because I have had 3 phone calls with cox customer support over the last month and they have been unable to resolve the issue I am having even though they first agreed th...
Forum Discussion
Hi Isayeh,
I can understand your frustration and we want to make sure that we can help you with this. When you enter your User ID in are you including the @cox.net?
Xavier
Cox Social Media Support Specailist
I can understand your frustration and we want to make sure that we can help you with this. When you enter your User ID in are you including the @cox.net?
Xavier
Cox Social Media Support Specailist
Hi Xavier,
Thank you for understanding. I have tried both including and excluding the @cox.net in the userid, with the same results.
Each rep at Cox who has tried adding the imap on their end has seen what I'm talking about, and they immediately say they'll create an escalated ticket to have someone look at the issue, but I haven't heard back on any of those escalated tickets.
If you or anyone at Cox wants to reset the password and try adding the account via imap to any device, you'll see what I'm talking about.
Let me know any other information I can provide.
Thank you!
- Anytime Isayeh, I would like to reset the password to your email. Please send us an email at cox.help@cox.com with your account details so we can further assist you.
Xavier
Cox Social Media Support SpecialistThank you Xavier,
I just sent an email to cox.help@cox.com with my account details. I appreciate your help.Hi again,
Per your request I sent an email to Cox on the 25th and Stephanie responded that she'd create an escalated ticket. I followed up with her a couple days later but still have not received a reply or any update on the status of this.
This is now 2 weeks I've been without email on my devices.
Thank you for any update you can give me on the status, and any expeditedness you can put on this.
- Hi Isayeh,
The ticket is still showing open. My team is monitoring the ticket and we will reach back out as soon as we receive an update.
Mary
Cox Support Forums Moderator
