Forum Discussion

JohnSmith87's avatar
JohnSmith87
New Contributor II
6 years ago

Random Internet Connection Drops

So I've noticed this problem when switching to Cox.  Pretty much every day, at some point in the day, I will either pick up my phone and try to browse a site on the wifi or I will open a browser on m...
KevinM2's avatar
KevinM2
Former Moderator
Hi Ajgringo619, your modem does not appear to be responding at the moment, and I'm not seeing any outages reported in your area at this time. Can you please check to ensure that all cables are secured nice and tight? If you have a splitter, I recommend bypassing it, to see if this temporarily resolves the issue. Here's some more information on how to improve the service:

http://bit.ly/2Kq4uR5
http://bit.ly/2UZZff1

Please feel free to email us at cox.help@cox.com, should you need any further troubleshooting assistance. -Kevin M. Cox Support Forum Moderator
ajgringo619's avatar
ajgringo619
New Contributor III
6 years ago

The tech came out to work on an issue with Cox Homelife; the internet issue was secondary. After going round and round trying to get the hub to reconnect to my new modem, it turns out that the modem doesn't play well with WiFi passwords that have special characters. After fixing that, everything - including my intermittent internet issues - have gone away. If this really is the reason - and I'm still doubting that it is - why was I allowed to enter a password with special characters in the first place???

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Ajgringo619, I do not believe the reason you were experiencing intermittent connectivity was due to the special characters in the Gateway password. This is not a known issue that has been reported. We're glad to learn that you are no longer experiencing issues with our service. If you have any questions or concerns down the road, we encourage you to send us an email at cox.help@cox.com. We can also be reached on Facebook and Twitter as well. -Kevin M. Cox Support Forum Moderator
    • ajgringo619's avatar
      ajgringo619
      New Contributor III
      6 years ago

      So far, so good. The Homelife system is actually working again; would have gotten rid of it last week, but the unbundling charges were outrageous. What's strange is that I was forbidden from entering a password with special characters for the admin account (on the router), but not on the WiFi - this needs to be fixed. From what the tech was saying, this issue comes up more often than it should.