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phorvath's avatar
phorvath
New Contributor
4 years ago

Random disconnects throughout the day

Good morning,

Since last Tuesday I have been getting disconnects every 15-30 minutes. I have never had issues before. We had two lightning strikes Sunday at the pole out back and the transformer exploded. We also have many squirrels that seem to be using the lines as their highway. I would say the issue was related to the lightning strike out there, but we have had issues a week before that occurred. We have changed nothing internally and I dont see anything obvious with the router/modem logs.

A couple years ago the rodents really made a mess of everything up the pole. I have a service call for Friday coming out to check for damage outside, but I was wondering if you could take a look at my connection and see if there is anything obvious. I telecommute with the Fed Gov and this is creating issues.

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  • phorvath's avatar
    phorvath
    New Contributor
    4 years ago

    Here are my numbers:

    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 927000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Security Enabled BPI+
    IP Provisioning Mode Honor MDD honorMdd(4)

    Downstream Bonded Channels
    Chnl Lock St Mod ChanID Frequency Power SNR Cors Uncorrectables
    1 Locked QAM256 25 927000000 Hz -14.7 dBmV 32.6 dB 32742 127083
    2 Locked QAM256 9 831000000 Hz -11.4 dBmV 36.2 dB 0 0
    3 Locked QAM256 10 837000000 Hz -11.8 dBmV 36 dB 0 0
    4 Locked QAM256 11 843000000 Hz -11.8 dBmV 35.5 dB 0 0
    5 Locked QAM256 12 849000000 Hz -10.3 dBmV 36.8 dB 0 0
    6 Locked QAM256 13 855000000 Hz -10.4 dBmV 36.7 dB 0 0
    7 Locked QAM256 14 861000000 Hz -11.2 dBmV 35.8 dB 0 0
    8 Locked QAM256 15 867000000 Hz -11.4 dBmV 35.8 dB 0 0
    9 Locked QAM256 16 873000000 Hz -10.9 dBmV 35.8 dB 0 0
    10 Locked QAM256 17 879000000 Hz -12.5 dBmV 34.9 dB 0 0
    11 Locked QAM256 18 885000000 Hz -11.9 dBmV 35.3 dB 0 0
    12 Locked QAM256 19 891000000 Hz -12.3 dBmV 35 dB 0 0
    13 Locked QAM256 20 897000000 Hz -13.3 dBmV 34 dB 0 0
    14 Locked QAM256 22 909000000 Hz -12.8 dBmV 34.4 dB 21207 56680
    15 Locked QAM256 23 915000000 Hz -11.9 dBmV 35.1 dB 20230 80831
    16 Locked QAM256 24 921000000 Hz -13 dBmV 34.2 dB 33188 172859
    17 Locked QAM256 26 933000000 Hz -15.6 dBmV 32.2 dB 0 0
    18 Locked QAM256 27 939000000 Hz -15 dBmV 32.7 dB 0 0
    19 Locked QAM256 28 945000000 Hz -15.7 dBmV 31.9 dB 0 0
    20 Locked QAM256 29 951000000 Hz -15.9 dBmV 31.7 dB 0 0
    21 Locked QAM256 30 957000000 Hz -15.7 dBmV 32 dB 0 0
    22 Locked QAM256 31 963000000 Hz -15.7 dBmV 32 dB 0 0
    23 Locked QAM256 32 969000000 Hz -16.2 dBmV 31.5 dB 0 0
    24 Locked QAM256 41 405000000 Hz -4.7 dBmV 40.8 dB 0 0

    Upstream Bonded Channels
    Chan Lock Sta US Chn ChnlID Symbol Rate Frequency Power
    1 Locked ATDMA 4 5120 Ksym/sec 36700000 Hz 51 dBmV
    2 Locked ATDMA 1 5120 Ksym/sec 17400000 Hz 49 dBmV
    3 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 49 dBmV
    4 Locked ATDMA 3 5120 Ksym/sec 30300000 Hz 50.5 dBmV
    5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

    Current System Time:Wed Sep 30 15:31:06 2020