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Doug_T's avatar
Doug_T
New Contributor
7 years ago

Problem with internet speed in Kansas

Cox internet connection

Is anyone else in this area having intermittent streaming issues with Cox? Ours started 3 weeks ago and Cox can’t seem to get it fixed. We have already replaced all networking tech within the house down to New wiring to no avail. Also anyone recommend someone other than Cox for College Grove area?

Are you using their router? I’m not in the college grove area and don’t currently have any problems with our cox. However, we have the highest speed Internet you can get through them and a couple of years ago we were having similar issues, (my boys like to game and were constantly being lagged out or kicked off of games due to connection), so I ended up purchasing a high end router and returned the one they provided as a rental and have not had any problems since. So I guess that would be one thing to try if you haven’t already done that.
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  • Hi Doug, so that we can take a look at how your modem is functioning on the Cox network, please connect a device to your Gateway with an ethernet cord, reset the Gateway, and then follow the steps at bit.ly/HowToRunCoxSpdTest and run the Cox Speed Test several times. -Becky, Cox Support Forums Moderator