Forum Discussion

btw7's avatar
New Contributor
4 years ago

pop to imap - missing email in trash

I stored my trash in a sub folder when I was enable/disable pop to imap. When I finally was done with pop I loaded the subfolder trash into my trash folder in imap, the trash was all loaded and then the next day they disappeared .

Why does cox do this there were definitely email to be deleted but about 500 email were very important.

Also now I am noticing that some of my trash disappear 

2 Replies

  • BenS1's avatar
    Former Moderator
    Hi @BTw7

    I understand how important your emails are to you. Please go to , put in your Cox username and password, and check the trash folder in your webmail.

    Ben S.
    Cox Support Forums Moderator
  • bearone2's avatar
    Contributor III

    why are you mixing pop/imap?? are using 2 separate accounts??