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breakingbad920's avatar
breakingbad920
New Contributor III
4 years ago

Ping spikes

I recently got cox internet. I have ping spikes when playing games, even when I tried to ping the panoramic wifi gateway, I have ping spikes. With my previous isp I have no problem with ping spikes and the ping to router is always =<1ms. I tried wired directly to the modem, replaced the cable from the wall outlet to the modem, also factory reset the modem many times. Anyone have the same problem?

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  • BenS1's avatar
    BenS1
    Former Moderator
    @Breakingbad920 Hi, Thanks for providing this screenshot. All of the times are well under 30ms, with your highest ping being 15ms. These numbers don't actually show us any ping spiking. Do you have anymore examples or do you know how to do a traceroute or pingplot?
    Ben S.
    Cox Support Forums Moderator
    • breakingbad920's avatar
      breakingbad920
      New Contributor III

      Hi Ben, sometimes it pings to 100+ms but I didn't put it in the screenshot. Anyway I think I solved my problem. I put the panoramic modem into bridged mode and plug in my own router. No issue so far.

      • BenS1's avatar
        BenS1
        Former Moderator
        @Breakingbad920 , Glad to hear. Let us know if you need any further assistance. -Ben