Ping Spikes and Jitter
Hello all! As the subject says I am having some serious ping spikes/ Jitter issues over the past month. I have been in contact with several phone reps and 1 tech that has found 'nothing wrong' even though I am getting errors on my modem saying 'T-3' and T-4 time-out'. Power levels are fine with the exception of upstream being slightly lower than recommend specs for router( actual -39.75dBmV to 40.25dBmV) which is normally fine.I haven replaced all hardware and cables my end. I preform all my tests without a router and only use cat5e directly to my PC. It almost seems like Cox does not want to run a new coax for drop or inside my home, as I suggested it to the tech as a possible fix and was basically told that if he gets good signal, they wont do it. He was looking at my Ping plotter with packet loss and Jitter over 30-40 and he said the signal looks fine. Really? Also browsing through the forums here, I have noticed there seem to be other people with the same issue. Is this a known issue? It seems that a lot of people are claiming that the nodes are overwhelmed in specific neighborhoods. Look, I understand there is a lot of people working from home right now but this issue has been going on much longer than that. I am at my wits end and about to call Century Link because I'd rather have slow internet than unstable internet. If anyone has any thoughts on this, it would be appreciated!