EricB
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Joined 6 years ago
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Re: it is 10:00 pm here in my house
Cox's panoramic WiFi modem is a giant dumpster fire.... Can't do QoS at all, cant port foward or anything without using their website that 1/2 the time doesnt even work. If I didn't have the Piece of S H I T for free till next month, I would have already replaced it. Do yourself a favor don't pay them more money they don't deserve and buy a quality modem and router, after 1 year of paying cox, it will pay for itself!78Views1like0CommentsRe: Las Vegas: Daily Outages, Oversold Nodes, Bandwidth Decreasing and Constant Disconnects
We should just pay them 5% of our bill, since we are receiving 5% of the service we pay for, seems fair to me. Hopefully we get enough FCC complaints, that the FCC files a class action against them.60Views0likes0CommentsRe: Getting ping latency/jitter/issues packet loss - What does my pingplot mean?
10.xx.xx.xx (2nd up) is the CMTS (cable modem termination system) your Ping plot means your node is over saturated like 100's of others on here getting their forum posts locked for asking for help. Your only option is to file a consumer complaint with the FCC, and you might get a discount for a few months. The only fix is for them to upgrade or split the node. Both of which take time, months usually.... So file your complaint, get a discount for the next few months, and hope Covid-19 goes away, or Cox upgrades their infrastructure.9Views2likes0CommentsRe: Packet Loss
File a FCC complaint, not only will someone actually help you, that knows what they are looking at, you will be able to work with them to get a discount or credit.... Anything that involves calling Tier 1 support, billing etc, is sadly a waste of time. I have had cox for 15yrs and only time I have ever been helped by the customer service department, was by having a tier 1 supervisor escalate me to Tier2 support, and also the Executive office after filing a FCC complaint.21Views0likes0CommentsRe: What's the normal turn around time for Cox to contact you about a FCC complaint?
Who did you speak to at the executive office? I spoke to them April 1st, I spoke to Jeff and he was very friendly and understanding, he is in the same boat working from home in Arizona. He said they will be monitoring the node, and looking into resolutions, and he would follow up after the weekend. It sounds like your call a few days later, was a bit more productive as they have gotten more information etc. I would like to reference it if needed, since we are both on the same node. Also glad to hear we are indeed getting a node split, even if its a few months away, we have needed it for awhile before the Covid-19 crisis.68Views0likes3Comments