PING SPIKE but no ping spike if I use VPN
I have been cox for over 10 years now and I've had enough. About 6 months ago the ping in the game I have always played went up. For over 3 years the ping in that game had stayed the same but 6 month...
Forum Discussion
@Anotherrandomuser, I recommend having a device run a pingplotter to the server in question and respond back here with the results. This will give us an idea on where the route is failing. -Allan, Cox Support Forums Moderator.
If I run the ping plotter to the cox server it self, it says 100% packet loss. Instead, I ran pingplotter with the game server where you can see the route it is taking and the increase in ping when it reaches the cox server.
I have attached the first diagnostic that was done about 6 months ago and the other attachment is pingplotter test.
This is the pingplotter test:
- @Anotherrandomuser
I understand how frustrating Internet problems can be. Can you email me with your account details to cox.help@cox.com so I can check a few things from this end?
Jonathan J
Cox ModeratorWhat sort of account details do you want?
- @Anotherrandomuser
The full-service address and full name on the account.
Jonathan J
Cox Moderator
