Periodic loss of internet connection
We have been in our new house for a week now, and we have had periodic loss of internet connection constantly. Sometimes the modem won't change, and sometimes it will reset. While streaming a movie i...
Forum Discussion
Hi Nathana08, I'm sorry that the connectivity issues have continued! Your modem metrics and speed test results certainly seem to indicate that we missed something while on-site yesterday. Would you allow us another opportunity to investigate? I suggest that we schedule a service call in the 5pm-7pm time slot so we can try to catch the modem dropping out. If you'd like my team to schedule an appointment for you, please email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
