Performance issues in the Sahuarita/Green Valley areas of Arizona - downloads failing
Changes were made to the Cox Internet environment here between 11 November and 16 December that cause large downloads from the Microsoft Store to fail every attempt. The website DSLReports.com does Internet research and develops tools, one of which is their Speed Test. This site has recorded my speed tests for my Cox connections since I upgraded to the Cox GigaBlast service. Prior to 11 November Microsoft downloads were successful without fail. Now, DSLReports throws 3 different error messages consistently and sometimes actually completes to display a paltry 139Mb (highest) down speed. The error messages I'll attempt to paraphrase below.
THIS BROWSER CANNOT REACH ALL 4 LOCAL TEST SERVERS ERROR:7
Your browser failed to contact any of the candidate test servers that are known to be online.
TIMEOUT DOING A TRIAL DOWNLOAD ERROR:8
The browser failed on a trial download (10kb) from the closest (by ping) speed test server. Since the nearest server was already located successfully, failing to download a small test chunk of data is unexpected.
MOST (BUT NOT ALL) DOWNLOAD STREAMS FAILED TO START ERROR:11
These error messages given by a reputable website should indicate to Cox that they are not providing services at the level their customers are paying for. Their poor network performance is also preventing their customers from completing online transactions, some of which could be monetary or medical in nature.
I guess my question would be "Has anyone had these types of performance issues successfully addressed by Cox?