Forum Discussion

OtherBill's avatar
OtherBill
New Contributor II
3 years ago

Performance issues in the Sahuarita/Green Valley areas of Arizona - downloads failing

Changes were made to the Cox Internet environment here between 11 November and 16 December that cause large downloads from the Microsoft Store to fail every attempt.  The website DSLReports.com does ...
BenS1's avatar
BenS1
Former Moderator
Hi @OtherBill
I completely understand the frustration of having an inconsistent internet signal, especially when you need it for downloading. Are you seeing any drops on your modem? Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? And also is this while hardwired or on wifi?


Ben S.
Cox Support Forums Moderator
OtherBill's avatar
OtherBill
New Contributor II
3 years ago

Downloads were working perfectly in November, nothing in my environment has changed since then. DSLReports speed tests were working perfectly in November, nothing in my environment has changed since then.

Drops on my modem ... how does one tell? Isn't that something Cox tech support should be able to see? No splitters or amplifiers. PC is hardwired CAT 6.

In my opinion, the Cox network is not playing well with the rest of the Internet.  Speed test (downloads) work fine from within the Cox network, but show problems when dealing with servers outside the Cox network.

  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    @OtherBill
    Thanks for answering all of the questions. For further troubleshooting please email us at cox.help@cox.com with your full name/full address and reference this post
    Ben S.
    Social Media Support Specialist