Forum Discussion

SMiranda's avatar
New Contributor
4 years ago

password reset emails do not come through COX email

I am trying to reset my Republic Waste Service password, the verification email to reset  won't come through to my Cox email.  This has happened on multiple websites. Another example is DisneyPlus. I had to create a new email on GMAIL to  receive their email password reset.

Thank you


2 Replies

  • Bruce's avatar
    Honored Contributor III

    Cox contracts our email service to a third party.  You'll need to call Cox to open a ticket so they can contact the contractor.

    I don't know what would be within an account-reset email to flag as spam...if this is the case...but it's odd it occurs from multiple websites.

  • Andrew_Wees's avatar
    Contributor III

    Disney plus emails go to my cox email just.  check your email address you used maybe you mistyped them