Forum Discussion

Julie_L's avatar
Julie_L
New Contributor
8 years ago

Password blocked and had to call in to COX to have it changed

Called COX and was told my password was randomly blocked Got the desk top changed and updated lap top but now my emails are not updated on IPHONE This happened last year for over a year no one co...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
8 years ago

Nothing random about it. If your password was blocked, your account was found to be compromised. You need to change your password to something it has never been, but I would contact Cox and ask them why they thought it was compromised to begin with. Any signs of malware on any of your computers? Do you give your username/password to any friends or family?