Forum Discussion

lwk1436's avatar
lwk1436
New Contributor
28 days ago

Panoramic WiFi Router Needs a Guest Login Option

Adding my opinion to the long list of ignored requests previously mentioned on this forum.  It is standard on most other wifi router hardware to offer the ability to setup up a limited access Guest Wifi.  If you need to know why this is essential then you are probably in big trouble security wise.  For sure COX knows, understands and has decided to ignore the issue.  Get your act together COX and take care of your customers.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    Cox licenses the Panoramic(xFI) platform from Comcast. The hardware that was used for the guest network was changed to broadcast the CoxWifi hotspot. This makes any changes unlikely, not only because Cox doesn't decide how the platform is designed, but because the CoxWifi hotspot is used by Cox mobile cell phones to move some of the traffic to Cox's network(via wifi calling) and not Verizon's cellular network. If you want a guest wifi, buy your own router. If you need to know why using your own router is better, you are probably in big trouble security wise.

    • Darkatt's avatar
      Darkatt
      Honored Contributor

      Actually, the Guest network capability was removed, and used for WiFi cable boxes, not the hotspot. Hotspot was always part of the software, but the guest network, that was taken away to be used for WiFi Cable Boxes. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II

        Something else that this made me think of. How does the gateway produce these different SSID? Do they use different radios? Is it 2.4 or 5Ghz? I assume the SSID for the TV boxes are hidden, but is it a generic SSID or something custom for each box? I am wondering if you can use a wifi analyzer app and set your retail router to broadcast the same for the boxes to connect. 

    • lwk1436's avatar
      lwk1436
      New Contributor

      I was completely content with my own router ********.  Cox threatened to double my rate unless I took their newest deal that required me to install their router.

      *edited for language by moderator*

      • ColleenD's avatar
        ColleenD
        Moderator

        lwk1436 Welcome to our Community Forums and thank you for your feedback regarding guest networks on Cox issued equipment. I'll pass your comments along to our product team for consideration in future enhancements. Your comment was edited for language. Please remember our ground rules. Be respectful. Hostile, derogatory, or mean posts will be removed. If you would like to review our purpose and guidelines please see https://forums.cox.com/discussions/internet/welcome-to-the-internet-forum/147058  For any concerns specific to your account please reach out to us via a private avenue (on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com) so that we may assist you.