Forum Discussion

jpm's avatar
jpm
New Contributor
6 years ago

Panoramic WI Fi app and Iphone wi fi failure

I have had a Panoramic WI FI system for 2 months. The wi fi failed on my 6x Apple iphone after a power outage and reboot of the wi fi. No access to the app either, all frozen up.

Same thing happened on another newer iphone , after downloading the app for access to the system. Both phones show a strong wi fi signal but do not process an internet connection.

Those phones operate normally with other wi fi connections and my other home devices ( Computer, TV's, etc) work fine on the Panoramic system.

Ive tried many work arounds, but phones still do not function off the system.

This all appears to be "app" related.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
    @jpm

    Make sure the devices have•iOS version 11.0 or later. Also, can you see the devices listed as not connected on the wifi app?

    Jonathan J
    Cox Moderator
    • jpm's avatar
      jpm
      New Contributor
      6 years ago

      Thank you...i will check those items out...jpm

  • bearone2's avatar
    bearone2
    Contributor III
    6 years ago

    i've had panoramic for a month & android phone does the same, "authentication error".

    i tap it again & reconnect.