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azrobert's avatar
azrobert
New Contributor

Panoramic app can’t access any settings including port forwarding

I tap View Network Details/Advanced Settings/Port forwarding and I receive message “Something Unexpected Happened”.

History:

I recently changed my service and was required to use the Panoramic modem. The app didn’t work from day one. Changing the WiFi name and PW seemed to work, but I would get an error logging in. Support was able to change the 5GHz PW, but not the 2.4GHz. Support then opened a ticket. I decided to login directly using IP address and that worked! I also changed the IP address to 192.168.1.1 and assigned some static addresses to devices.

 

I now need to add 1 port forwarding entry and I’m getting the above error in the app and you’re not allowed to changed port forwarding when logged in directly. Even the EDIT button for WiFi disappeared. Support opened another ticket and said they usually respond fast. After about a week I called again and support escalated the ticket. Another several days and nothing. A Factory Reset didn’t change anything. Any help would be appreciated. Thanks.

 

WHY WOULD COX FORCE THEIR CUSTOMERS TO USE AN APP THAT DOESN’T WORK?

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  • NicholeC's avatar
    NicholeC
    Moderator

    Hi Azrobert,

     

     

    I'm sorry the app is giving you trouble. The ticket should help address your issue, but what app version do you currently have?

     

     

     

    • azrobert's avatar
      azrobert
      New Contributor

      Version 5.1.0.20230614155937

      I’m using a Samsung Tablet with Android 13.

      • NicholeC's avatar
        NicholeC
        Moderator

         

         

        Thank you. That should be the updated version, but you can check the app to see if a new one is available. You mentioned a factory reset, but did support already have you uninstall and re-install the app? Do you have any other devices you can test the app on to see if the issue is specific to the tablet's access?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    If the problem(s) continue, could I convince you to buying your own router? IMO it's the way to go if you need advanced features. If you get the gateway for free, you could bridge it and use your own router. Or if you have phone service, you could swap it for a phone/data modem(eMTA) for free and use that with your own router. Finally, you could just buy your own seperate modem and router. I can give more advice depending on which way you want to go.

    • azrobert's avatar
      azrobert
      New Contributor

      Thank you for the suggestion, but I was already aware of Bridge Mode on the Cox Gateway. I also have a router that I was using with the old Cox modem. I was in the process of trying to eliminate devices and cables, so I was glad to get a combination modem/router. Although the new gateway is ugly, it has the capability of doing everything I want. I just need them to fix this problem.