Version 5.1.0.20230614155937
I’m using a Samsung Tablet with Android 13.
Thank you. That should be the updated version, but you can check the app to see if a new one is available. You mentioned a factory reset, but did support already have you uninstall and re-install the app? Do you have any other devices you can test the app on to see if the issue is specific to the tablet's access?
I did an uninstall, re-install, factory reset then logged into the app.
I have a phone that didn’t work, but it’s basically the same as the tablet (Samsung Android 13). All my other devices are too old and not supported by the app. I have an old iPad and when I try to install the app, it says I need IOS 15. That's another problem with Cox, they require customers to own a fairly new device to be able to use the app.
It should be 15 for IOS and 7 for Android, but Iphones that are still supported should still be able to install the latest updates. Please send us an email at cox.help@cox.com. I'd like to review the ticket and ensure they don't need any further info. Please include your name, address, and link to this thread in your email. Thank you.
