Everyday since December 1st, i have been experiencing a consistent 10% packet loss. I have contacted support multiple times about the issue, they stated i need a new modem cause mine is from 2019 the...
i've been having bad 24/7 packet loss since 12/6 in Louisiana affecting gaming/voip calls/remote access/upload speed tests/etc. I ruled out my router, by plugging directly into my modem running ping plotter with the same issues present. I have a new modem coming tomorrow, but I'm sure it's not the issue. Seems like there has to be some bad uplink noise somewhere. Support also told me it was my modem and that I needed to switch to their $13/month panoramic modem to fix the issue!
The pano modem for 12.99 a month is not worth it. On one hand, if you are NOT wifi savvy, it may be a good deal, on the other, you get a better modem by purchasing one, and you don't have to put out monthly.
Hi B00st3d. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at email@example.com. Provide us the name on the account with the complete service address with a link to this thread as well as the ping plotters you have so we can get started. - Lisa, Cox Support Forums Moderator