Packet Loss Southern California (Fortnite)
I've had a technician come in he did nothing, then he said he'd send out a field expert. Of course this did nothing as well. I have been wrestling with this issue for almost 3 months now please help!...
Forum Discussion
I duplicated this trace, and I also see a slight increase in latency at 68.1.1.167 (your hop 5). This is due to normal ICMP deprioritization. Your traceroute hits the Amazon Web Services (AWS) servers at hop 6. The timeouts once the traceroute reaches the AWS server are expected. Not all AWS servers return ping requests; they block ICMP packets for network security reasons. -Becky, Cox Support Forums Moderator
So can you explain why this fix goes away when i go to a iphone hotspot or go to a friends house with cox and I don't get packet loss there?
In Ping Plotter, you can adjust the trace route protocol. Try switching from normal "ping" requests to UDP packets.
This can be found under "Edit" --> "Options" --> "Packet" - change the "Packet Type" option to "UDP Packets".Cox likes to deflect blame when packet loss is occurring by arguing that normal trace route data is invalid because some hops drop normal ping requests due to them being low priority. While is can be true, changing the packet type will avoid this blame game entirely.
UDP packets are usually connectionless packets in that they do not return a reply. However, when UDP packets are sent to a normally unused UDP port number, the system sending the UDP packet will receive a reply from the destination server essentially saying "UDP packet recieved, but invalid port" - thus showing accurate, non-deprioritized packet travel and undoubtedly showing valid packet loss data.
Long story short, change your packet type in Ping Plotter, restart your test while wired into your router, and if you get the same results you can be assured that it is most likely routing problems by Cox or infrastructure problems.
I've been seeing infrastructure problems for the last 4 months on another thread here - amazingly, they have not been able to fix my packet loss - which looks a lot like the data you posted above - even though this has been an ongoing officially reported issue for 1/3 of a year.Also I am still seeing packet loss. You think it's worth just switching to AT&T, it's much cheaper but I heard they have issues as well.
- @Cox User Who Needs Help
That we cannot explain. The data provided doesn't appear to show a problem within the Cox network which is as far as we can troubleshoot. It may be necessary to engage with Fortnite's support for further assistance. Should any new data become available showing that a problem exists within the Cox network we'd be happy to take a look.
-ChrisI know it is on Cox's end because the issue goes away when I got to a verizon hotspot. I have friends who live miles away, and have no issues in their neighborhood. I also have friends who live miles away who have horrible packet loss, including myself. We all have nearly the same configurations. You are trying to tell me that an issue that developed at the same time among strictly Cox users, causing major packet loss in specific small regions is not your fault?
If you decide to approach the FCC, please feel free to DM me for my data sets. I will be more than willing to provide as much data as possible to demonstrate a problem with Cox's infrastructure.
I can provide dozens of data sets that support Cox as the source of the problem. If you're curious, feel free to consult my existing thread that has been unresolved for thirty days: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22007/internet-issues---consistent-lost-packets-north-phoenix-arizona
