Packet Loss occuring many in evening times in New Orleans East area
I have been experiencing packet loss from 7pm - 3 am every single evening/night. Called for customer support had a technician come down about 3 weeks ago and they said they found a data splitter cable attached to my hub outside. Was told removing this would help with the packet loss issues but am still continually having packet loss. I have also contacted live support through the cox residential webpage, and was able to set up an appointment for another technician there. Unfortunately instead of arriving today, they rescheduled to may 11th without ever telling me. So is there really anything I can do to even help this or am I just stuck with packet loss till may :(.