Packet Loss occuring many in evening times in New Orleans East area

Hi Thinh T., can you please notify us when the packet loss takes place? Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Your signal levels appear to be within the normal specifications and I'm not seeing any packet loss on your modem at this time.

We can set up a service appointment for you, however, our technicians will not be able to perform any work inside the home until further notice. -Kevin M. Cox Support Forum Moderator