I also had support asking me to unplug my router after telling them I was hardwired into the modem. Like come on man.
What are our options at this point? Every single skype work call/meeting I have cuts in and out every 5 seconds. Jitter, ploss, and ping spikes are terrible throughout the day and can provide ample proof to back up all of these claims.
Is cox going to actually fix their infrastructure or are we just out of luck? Only other option I have in this area (Gilbert and the 60) is Century Link DSL. I have seen 50+ cox trucks in my neighborhood over the last month so I am assuming my neighbors are experiencing issues as well.
The best option I can see is to organize a campaign around informal FCC complaints. There are a lot of customers out here not getting what they're paying for, and I think plenty of us are fed up.
My post here was to hopefully get some eyes at Cox to look at the case, so I'll be a little more patient in that regard, because just like Thoreau I'm totally over trying to get the folks on the phones reading scripts to get to the root of things. The last time I tried it they wanted to send another tech out so I just hung up.
I'd be surprised if this is anything more than my local area, but en route to a work site to swap out a Palo Alto 820 (so please for the love of god, Cox, don't try to treat me like a novice when it comes to networking?) I got a text message from cox stating:
"The outage is now clear. Are you still having issues? Please try unplugging the power of the device and plugging it back in. Need help? Text AGENT to chat"
So, I went back into my controller and told the monitoring bits to go back to cycling power to the modem if connectivity loss is detected. Proceeded to do some work, and during that time, no alerts about it being triggered... cautious YAY!
Took til now for me to get a spare moment to dig in further, but I just VPNed back to home and the first thing I noticed is that Ping Plotter (glad you posted those screenshots as I had almost forgotten about that very awesome piece of software due to lack of use in recent years!) was showing half the latency to google as prior. The time graph was also showing WAY less red. It's still not perfect, but definitely a vast improvement and probably about what I'd say is acceptable for residential service.
Loaded up ye olde speedtest.net, and hello dolly, 9ms ping, 926.43 down, 30.32 up. still a little lacking on the upstream, but that's getting back up to the 35 target. I'd not be surprised if my area (and any others affected by the same issue that caused my problems) weren't all busily pushing traffic to play catch up now that the freeway is open again, so that could just be a little mid day congestion at work there.
Edit: subsequent speed tests are 859/34 and 902/35, so i think things are actually back to normal... *fingers crossed*
I did a restart for my modem and router but same ol same olhttps://drive.google.com/file/d/1W6SMEG4MN2w4XJ1V-Azc5S2jkyscR0Na/view?usp=sharing
