Packet Loss and Modem Resets
Hello, I am experiencing really bad packet loss and modem resets during normal business hours (e.g. 8am - 4pm). Internet works, but drops every few minutes. I've had two techs out. The first repl...
Forum Discussion
Here are the current signal levels:
| Downstream Overview | ||||||||
|---|---|---|---|---|---|---|---|---|
| Port ID | Frequency (Hz) | Modulation | Signal strength (dBmV) | Signal noise ratio (dB) | Octets | Correcteds | Uncorrectables | Channel ID |
| 2 | 831000000 | 256QAM | -1.400 | 28.428 | 4 * 2e32 + 964821772 | 61007879 | 438889083 | 9 |
| 3 | 837000000 | 256QAM | -1.400 | 28.642 | 4 * 2e32 + 948124988 | 61465757 | 443560659 | 10 |
| 4 | 849000000 | 256QAM | -1.500 | 28.905 | 4 * 2e32 + 939423021 | 62379483 | 453676306 | 12 |
| 5 | 855000000 | 256QAM | -1.800 | 29.063 | 4 * 2e32 + 934144910 | 62751677 | 458803101 | 13 |
| 6 | 861000000 | 256QAM | -1.700 | 29.227 | 4 * 2e32 + 914576317 | 64080095 | 465651917 | 14 |
| 7 | 867000000 | 256QAM | -1.900 | 29.269 | 4 * 2e32 + 909711372 | 64086802 | 469138183 | 15 |
| 8 | 873000000 | 256QAM | -2.100 | 29.397 | 4 * 2e32 + 909659825 | 64133413 | 472949424 | 16 |
| 17 | 405000000 | 256QAM | 4.800 | 32.963 | 4 * 2e32 + 3455766860 | 6568817 | 7521 | 41 |
| 18 | 411000000 | 256QAM | 5.000 | 32.676 | 4 * 2e32 + 3451067732 | 11240710 | 39274 | 42 |
| 19 | 417000000 | 256QAM | 4.700 | 37.093 | 4 * 2e32 + 3447546315 | 14706618 | 94934 | 43 |
| 20 | 423000000 | 256QAM | 4.800 | 36.610 | 4 * 2e32 + 3442946093 | 19177182 | 224903 | 44 |
| 21 | 429000000 | 256QAM | 4.600 | 35.595 | 4 * 2e32 + 3435496362 | 26232264 | 619695 | 45 |
| 22 | 435000000 | 256QAM | 4.400 | 35.595 | 4 * 2e32 + 3427986324 | 33031440 | 1330707 | 46 |
| 23 | 441000000 | 256QAM | 4.600 | 35.418 | 4 * 2e32 + 3418695462 | 40861018 | 2792141 | 47 |
| 24 | 447000000 | 256QAM | 4.700 | 35.084 | 4 * 2e32 + 3404980186 | 51276431 | 6092264 | 48 |
- Sounds like we will need to have a technician out to investigate the signal. Please email us at cox.help@cox.com with your service address and a link to this thread so that we can setup an appointment.
Brian
Cox Support Forum ModeratorHi Brian,
Thank you, as noted, I have had two come out already. I have a third lined up for tomorrow. The problem is that if the issue is not occuring exactly when they arrive, then they say there is nothing they can do. I was hoping that there would be some way to diagnose the problem, or monitor the line, etc, remotely so they have more data when they arrive.
