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SDResident124's avatar
SDResident124
New Contributor
4 years ago

Packet loss and 30-300Mbps continuously

Have the 500 package and I’m getting 30-300mbps with packet loss between 10-27%. They did some service in my area and for 4-days it was awesome! Consistent speed at between 400-500 and 0% packet loss with multiple people in the home streaming videos. Now trash and I’m losing money. This personally affects my wallet as my gaming is a secondary source of income. 

By the way I am using the Technicolor CGM4141 with the only thing hardwired is my Xbox series X. 

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @SDResident124, Your modem is not showing any packet loss or unusual latency at this time. Does this issue happen at specific times of the day/night? -Allan, Cox Support Forums Moderator.