Packet Loss Again
I had this problem before and it took me almost 3 months of calling corporate and filing an FCC to finally be free of this issue. The problem seems to have come back though its been like a week of me having random moments throughout the day of having nonstop packet loss. I have called Cox Support again and they are sending a technician out tomorrow but just to be sure I would like to eliminate any possibility of this being an issue in the home that I can fix myself. The last time every technician that came out could find no problems with the connection in my home but always found issue with the pole outside. I really hope this isn't the case again because I've only had good internet for maybe a month of no packet loss. Is there a way for them to just nonstop monitor my connection because when I call support during my times of packetloss when they do their ping test my packet loss may resolve itself during the call and then suddenly start back up again once I'm off the phone with them.
C:\WINDOWS\system32>tracert -4 cox.com
Tracing route to cox.com [45.60.45.167]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 22 ms 23 ms * 10.131.152.1
3 10 ms 6 ms 7 ms 100.122.142.184
4 * * 21 ms 100.122.141.68
5 23 ms 20 ms 19 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
6 * * 20 ms dls-b23-link.ip.twelve99.net [62.115.14.38]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * 21 ms 45.60.45.167
Trace complete.
C:\WINDOWS\system32>tracert -4 cox.com
Tracing route to cox.com [45.60.45.167]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms * 9 ms 10.131.152.1
3 11 ms * 9 ms 100.122.142.184
4 * * 10 ms 100.122.141.68
5 24 ms * 20 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
6 35 ms * 20 ms dls-b23-link.ip.twelve99.net [62.115.14.38]
7 19 ms * * lag-14.ear5.Dallas1.Level3.net [4.68.74.165]
8 * * * Request timed out.
9 34 ms 20 ms 20 ms 4.14.131.250
10 * 21 ms 22 ms 45.60.45.167
Trace complete.
C:\WINDOWS\system32>tracert -4 google.com
Tracing route to google.com [172.217.14.174]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 7 ms 8 ms 100.122.142.184
4 16 ms 9 ms 9 ms 100.122.141.68
5 * * * Request timed out.
6 * * 17 ms 72.14.223.220
7 24 ms 20 ms 22 ms 209.85.245.181
8 19 ms 19 ms 18 ms 72.14.236.139
9 * 23 ms 33 ms dfw28s22-in-f14.1e100.net [172.217.14.174]
Trace complete.
C:\WINDOWS\system32>ping -l 600 -n 100 google.com
Pinging google.com [2607:f8b0:4000:805::200e] with 600 bytes of data:
Reply from 2607:f8b0:4000:805::200e: time=30ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=29ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=21ms
Reply from 2607:f8b0:4000:805::200e: time=21ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=21ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=38ms
Reply from 2607:f8b0:4000:805::200e: time=20ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=36ms
Reply from 2607:f8b0:4000:805::200e: time=20ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=19ms
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=40ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=20ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=38ms
Reply from 2607:f8b0:4000:805::200e: time=42ms
Reply from 2607:f8b0:4000:805::200e: time=22ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=32ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=34ms
Reply from 2607:f8b0:4000:805::200e: time=27ms
Reply from 2607:f8b0:4000:805::200e: time=29ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=21ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=21ms
Reply from 2607:f8b0:4000:805::200e: time=22ms
Reply from 2607:f8b0:4000:805::200e: time=21ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=21ms
Reply from 2607:f8b0:4000:805::200e: time=39ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=21ms
Reply from 2607:f8b0:4000:805::200e: time=24ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=20ms
Reply from 2607:f8b0:4000:805::200e: time=26ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=40ms
Reply from 2607:f8b0:4000:805::200e: time=27ms
Reply from 2607:f8b0:4000:805::200e: time=23ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=20ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=25ms
Reply from 2607:f8b0:4000:805::200e: time=27ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=60ms
Reply from 2607:f8b0:4000:805::200e: time=35ms
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=40ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=25ms
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=33ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=19ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=22ms
Request timed out.
Request timed out.
Reply from 2607:f8b0:4000:805::200e: time=45ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=22ms
Reply from 2607:f8b0:4000:805::200e: time=19ms
Reply from 2607:f8b0:4000:805::200e: time=18ms
Reply from 2607:f8b0:4000:805::200e: time=25ms
Ping statistics for 2607:f8b0:4000:805::200e:
Packets: Sent = 100, Received = 62, Lost = 38 (38% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 60ms, Average = 25ms
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index |
13
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
159
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
753 MHz
|
681 MHz
|
687 MHz
|
693 MHz
|
699 MHz
|
705 MHz
|
711 MHz
|
717 MHz
|
723 MHz
|
729 MHz
|
735 MHz
|
741 MHz
|
747 MHz
|
759 MHz
|
765 MHz
|
771 MHz
|
777 MHz
|
783 MHz
|
789 MHz
|
795 MHz
|
801 MHz
|
807 MHz
|
813 MHz
|
819 MHz
|
825 MHz
|
831 MHz
|
837 MHz
|
843 MHz
|
849 MHz
|
855 MHz
|
861 MHz
|
867 MHz
|
300000000
|
| SNR |
36.3 dB
|
36.6 dB
|
36.9 dB
|
37.2 dB
|
37.4 dB
|
37.3 dB
|
37.0 dB
|
36.9 dB
|
36.6 dB
|
36.5 dB
|
36.5 dB
|
36.4 dB
|
36.4 dB
|
36.3 dB
|
36.5 dB
|
36.9 dB
|
37.0 dB
|
36.9 dB
|
36.9 dB
|
36.5 dB
|
36.4 dB
|
36.2 dB
|
36.0 dB
|
35.8 dB
|
36.0 dB
|
35.9 dB
|
35.1 dB
|
34.4 dB
|
34.0 dB
|
34.3 dB
|
34.9 dB
|
35.3 dB
|
NA
|
| Power Level |
4.1 dBmV
|
6.1 dBmV
|
6.4 dBmV
|
6.7 dBmV
|
6.6 dBmV
|
6.1 dBmV
|
5.4 dBmV
|
4.9 dBmV
|
4.7 dBmV
|
4.6 dBmV
|
4.4 dBmV
|
4.4 dBmV
|
4.3 dBmV
|
4.2 dBmV
|
4.6 dBmV
|
5.1 dBmV
|
5.3 dBmV
|
5.1 dBmV
|
4.9 dBmV
|
4.5 dBmV
|
4.3 dBmV
|
3.8 dBmV
|
3.3 dBmV
|
2.8 dBmV
|
2.6 dBmV
|
2.6 dBmV
|
1.7 dBmV
|
0.6 dBmV
|
0.1 dBmV
|
0.2 dBmV
|
0.5 dBmV
|
1.1 dBmV
|
NA
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
|
Upstream
|
Channel Bonding Value | |||
| Index |
1
|
2
|
3
|
|
|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
|
| Frequency |
36 MHz
|
30 MHz
|
24 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
|
| Power Level |
36.3 dBmV
|
35.8 dBmV
|
35.3 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
|
| CM Error Codewords | |||||||||||||||||||||||||||||||||
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
843388334
|
837477272
|
837492640
|
837510576
|
837525335
|
837529535
|
837529697
|
837531674
|
837521541
|
837524437
|
837530820
|
837538285
|
837545292
|
837554646
|
837574886
|
837592965
|
837598977
|
837602471
|
837608285
|
837605096
|
837603688
|
837597588
|
837592573
|
837609615
|
837637990
|
837652262
|
837620427
|
837560831
|
837535769
|
837595857
|
837652945
|
837679205
|
843388334
|
| Correctable Codewords |
263703742
|
50917
|
42949
|
31407
|
23753
|
26376
|
32789
|
37652
|
53576
|
58533
|
62665
|
61864
|
61600
|
58696
|
45141
|
33117
|
33346
|
35833
|
37593
|
47553
|
55253
|
68146
|
79428
|
68322
|
47007
|
38079
|
76375
|
142494
|
173648
|
120227
|
63525
|
42067
|
263703742
|
| Uncorrectable Codewords |
10139
|
6738
|
6570
|
6626
|
6398
|
6274
|
6328
|
6352
|
6185
|
6350
|
6217
|
6123
|
6206
|
6242
|
6269
|
6282
|
6241
|
6286
|
6174
|
6289
|
6353
|
6311
|
6438
|
6329
|
6268
|
6163
|
6264
|
6331
|
6364
|
6423
|
6539
|
6356
|
10139
|
