Forum Discussion

blondemom1400's avatar
blondemom1400
New Contributor
8 years ago

overcharge of $30.00 for data plan????

I was billed $30.00 of over usage data plan. I was never told of any data plan when I signed up and don't know why Im being charged. ALso Cox makes it super difficult to get a hold of anyone. Hours on hold if you call in and not live chat???
cox data plan dataplan overcharge
  • coryjb's avatar
    coryjb
    New Contributor
    8 years ago

    Cox needs to make up for lost revenue from TV/phone... so data caps!

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    8 years ago
    @blondemom1400

    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.


  • DataCapsStink's avatar
    DataCapsStink
    New Contributor II
    8 years ago

    I just had the same problem. 

    We went over the 1024 GB limit by 60+ GBs and were charged an extra $20 for our already expensive internet plan compared to Spectrum / Time Warner Cable.

    Spectrum / TWC has no data caps and charge less than half of what we pay. :(

    I never would have moved to this different part of my city if I had realized I was leaving the TWC / Spectrum coverage area.

    1024 GB per month is nothing if you have an average household with several people and tons of internet connected devices, tablets, computers, HDTVs, etc.

    Netflix uses 3GB per hour per device. Amazon Prime Video uses over 6GB per hour for the "Best" video stream. 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    8 years ago
    Hi DataCapsStink, here is a link to our website for information about date usage: http://bit.ly/2ifXExf There are tips to optimize your usage and improve your online experience. Also, you may be interested in our add-on data plans: http://bit.ly/2w8zz3F