Forum Discussion

johnkathy2's avatar
johnkathy2
New Contributor
17 days ago

Outages

  • So, I just dropped my internet speed down from the 1gig rate that I've been paying for and have never received and my speed went up from 30.Mbps to 119.9Mbps. Although still not the speed I'm paying for hopefully it will be more reliable. I have had major issues for the last several months with loss of internet, my internet tv services and the loss of my security devices that rely on the internet. It has just been recent that your site recognizes a problem. but it has existed for some time now. That is why I lowered the internet service because I have not been getting what I've been paying for. And yes I am an unhappy customer.
  • HeatherS's avatar
    HeatherS
    Moderator
    17 days ago

    johnkathy2, I am sorry to hear that you are an unhappy customer. We value your loyalty and truly want you to enjoy your services with us. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so.  Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you.