Forum Discussion

redjman66's avatar
redjman66
New Contributor
3 years ago

Outages

Outages r a nearly every day occurrence now in the 85051 area. Usually only for a few minutes, but it is almost every day now that I am getting the alert on my cox app about an outage in my area.

What is Cox doing to remedy these outages? I work from home and rely on my internet working as intended.

bad service
internet
  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Redjman66, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can look into these outages on your behalf. -Allan, Cox Support Forums Moderator.
    • LisaH's avatar
      LisaH
      Moderator
      3 years ago
      Hi Saeblack . I will be glad to see what is happening in your area. To do this, please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
  • CuriousJ's avatar
    CuriousJ
    Contributor
    3 years ago

    I live in Phoenix as well. What Cox app sends these alerts?

    • Becky's avatar
      Becky
      Moderator
      3 years ago
      Hi CuriousJ, when your neighborhood is impacted by a Cox outage, an alert with an option to sign up for text message notifications is displayed when you log in to the Cox App or log into www.cox.com. Selecting this option provides an outage-specific text message with the estimated repair time, as well as updates when the on-site tech changes the repair time or clears the outage. You can learn more at www.cox.com/.../cox-app.html and www.cox.com/.../outages.html. -Becky, Cox Support Forums Moderator