Hello @PHXuSER21,
I'm so sorry that you are experiencing internet issues while working from home. I'm here the help. In order to truly assist you and access the issue. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
When you reach out to us, please send 3 traceroutes using a device(laptop/desktop) connected directly to the modem, freshly reset(both device and modem), with no VPNs, no routers. Please send screenshots of 3 traceroutes-one to Google, one to Yahoo, and one to the websites that are experiencing issues. We will review them and work with you to resolve your issue.
Crystal S.
Cox Support Forum Moderator
