Why does the service go out every day around 8 or 9am pacific time ? It lasts up to an hour and the sporadic thereafter. I pay for gigablast. I'm really starting to regret that.
I've tried all the basic solutions. Restarting all equipment etc. Getting very frustrating.
It's happening to alot of people. I go through same thing with Cox's support. Always the same set of answers: reboot modem, check connections, etc... My internet went down again last night at 6:00PM Pacific, always the same time. I even bought new modem and wifi router, only to find out it's Cox. I'm going to complain to BBB and FCC if it keeps going. I suggest you do the same.
I had a friend going through this and someone had tapped his line at the box.
You think cox would have a simple button that you can push saying I experienced an outage that lasted more than 20 minutes. If the person daily has to report that at approximately the same time every day, then just maybe they might want to send a tech out to check the box.
Just a customer service thing
They have never sent an alert for an outage. I try resetting modem and they fail. It is now 8:45am pacific and no internet. No messages in inbox for outage alert.
Crystal, one big problem is that Cox is often unaware that there is an outage. Furthermore, there is no way for a customer to report an outage on the Cox website. Finally, the online chat and telephone lines have been disabled.
Is Cox in serious financial difficulties? That would explain the deteriorating service quality and the suspension of support services.
