OUTAGES EVERY DAY BUT NOT ON COX ALERTS
Why does the service go out every day around 8 or 9am pacific time ? It lasts up to an hour and the sporadic thereafter. I pay for gigablast. I'm really starting to regret that. I've tried all the ...
Forum Discussion
Crystal, one big problem is that Cox is often unaware that there is an outage. Furthermore, there is no way for a customer to report an outage on the Cox website. Finally, the online chat and telephone lines have been disabled.
Is Cox in serious financial difficulties? That would explain the deteriorating service quality and the suspension of support services.
Mozman,
It takes a few calls from customers who connect to the same node before an outage is triggered. We can certainly investigate your issue and address your concerns, but we will need some information in order to do so. Please email my team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator
It takes a few calls from customers who connect to the same node before an outage is triggered. We can certainly investigate your issue and address your concerns, but we will need some information in order to do so. Please email my team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator
