Outage
I have had an outage for 3 days now. No tv and no internet. And of course i am in quarantine! Is this normal to have an outage this long?
Forum Discussion
@RyanHitch, I recommend sending us an email with your full name and address to cox.help@cox.com so we can look into this ongoing loss of service for you. -Allan, Cox Support Forums Moderator
I have contacted Cox by chat and phone 4 times since Thursday. The app and the website do not say there is an outage. The agents say there is an outage, but they have no information as there is no outage report that they can find saying what is going on or when service will be restored. I had to pay for a hotspot for work, cannot access any of the services I pay for through other accounts, and most recently, cannot watch the nfl playoffs. This is ridiculous.
this is getting pretty much normal for COX **! I've been having sporadic problems for months and can't get any service ....... They should refund customers so they can go elsewhere
- Hi@Smokeygrouse,
We completely understand the frustration of having an inconsistent internet signal. Please email us at cox.help@cox.com with your full name & address and we can further investigate this issue.
Ben S.
Cox Support Forums Moderator
