Forum Discussion

KingJC's avatar
KingJC
New Contributor
4 years ago

Outage

Why we keep getting internet outage every few days ? We still paying high price for these service ? Cox should do better job.

6 Replies

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  • KeithD's avatar
    KeithD
    New Contributor II

    Glad it’s not just me. Just about every other night. 

    • I know they *** are you gonna call them and tell them and then they will give you credit but still
  • Synomenon's avatar
    Synomenon
    New Contributor II

    Outage again for us as well.  This is twice in the past couple of weeks.  It always says on our account that the outage will be resolved by 6am.

    We pay alot for this service.  What is going on?...

    • SharonL's avatar
      SharonL
      Former Moderator
      Hello Synomenon,

      I am sorry to hear you are experiencing internet outages. I would be happy to help you resolve this issue. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.
       
      Sharon
      Cox Support Forum Moderator
       
  • This becoming a habit with them and yet they expect us to be reliable in paying them 100 % of  these rip off prices! 

  • SharonL's avatar
    SharonL
    Former Moderator
    Hello KingJc,

    I am sorry you are experiencing internet outages. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.
     
    Sharon
    Cox Support Forum Moderator