ONT/PON setup in the home?
I tried to upgrade to Gigablast. On friday retention rep setup my new service in the billing and ordering system and my wife went to a storefront to pick up the devices. The person at the shop gave h...
Forum Discussion
bruce Thanks for your reply. I did leave out that the original person I spoke with in new services mentioned I would need a PON/ONT something. I looked up what that stands for, I just don't understand why it's something that cannot be done during social distancing. It sounds like it's something that can be done nearby, but outside my home. But that person handed me off to retention for bundle pricing, and then essentially my long story above ensued.
Hi jj9erfan,
We can certainly investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator
We can certainly investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator
