ONT/PON setup in the home?
I tried to upgrade to Gigablast. On friday retention rep setup my new service in the billing and ordering system and my wife went to a storefront to pick up the devices. The person at the shop gave h...
Forum Discussion
First, why do you keep referring to an ONT? I'm sure you've done your research, but it reads like you don't have fiber-to-the-house (FTTH). If you don't have FTTH, you don't need an ONT. An ONT connects to a fiber cable from Cox.
If your question is can a DOCSIS 3.1 deliver gigabit speed? Yes, it can. A few contributors on the Forum have measured 900+ Mbps. That's about right considering network overhead with TCP/IP (-10%). Whether you get gigabit is another story.
If you haven't previously had Cox Voice...or any provider of VoIP (packet-switching phone service)...then you'd need a tech at your house to physically rewire the demarc for your landline. Other than the rewire, you wouldn't need a tech to activate your modem, cable-box or telephone modem (eMTA). It's basically plug-and-play...then troubleshoot.
bruce Thanks for your reply. I did leave out that the original person I spoke with in new services mentioned I would need a PON/ONT something. I looked up what that stands for, I just don't understand why it's something that cannot be done during social distancing. It sounds like it's something that can be done nearby, but outside my home. But that person handed me off to retention for bundle pricing, and then essentially my long story above ensued.
- Hi jj9erfan,
We can certainly investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator It's not you'd "need" fiber (PON/ONT) for gigabit service because coax can deliver gigabit.
The noted difference between fiber and coax is fiber has 940 Mbps upload vs the 35 Mbps of coax.
There appears to be a trend of bad information originating from Cox. Cox needs to fix this.
