only receiving 180 MBPS under Gigablast
I have a new Moden, New Router that can handle the Gigablast internet, but consistently getting 180 or Less download speed. What can be done to help this. I feel like I am getting ripped off.
Forum Discussion
First, I assume you mean Mbps (small b). Second, are you testing wired or wireless? Finally, what model modem and router do you have?
Yes Mbps both wired and wireless. My wireless gives me between 70 -130 Mbps and wired gives me up to 180 Mbps. Modem is Netgear cable Modem CM1100 and Router is Netgear Nighthawk AC1750. I have had both Cox and myself reset my Modem and i do not exceed the numbers advised above.
Just to rule things out, have you tried bypassing the router and connecting direct to the modem? If that is also 180Mbps, can you post your signal levels? 192.168.100.1 in a browser then login with username admin and password is "password" unless you changed it. Under Cable Connection, there should be downstream and upstream levels but I am mostly curious about your OFDM channel.
yes that is what i mean by wired and wireless. i have a desktop attached to the modem directly. I have a technician coming out today so i am hoping to get something resolved. but this is ridiculous.
- @KirstieN
If you are still getting the same speeds after WiderMouthOpen suggestion we may need to schedule a tech visit. Also, don't forget to reboot the modem after bypassing the router.
Jonathan J
Cox Moderatori have a technician coming out today. i had reset modem multiple times on my side and cox side.
Definitely have been given the right info, run the test connected direct to modem. Remember to reboot the modem so it starts up and provides a good IP to the computer.
yep did all of that. still max was 180
