I keep having a similar issue and had a new modem got frustrated with this outage issue and got a tech out here replaced my modem with the exact same ("state of the art") model, anyway he mentioned that cox does a ridiculous amount of firmware updated on a non-disclosed schedule that's not given to the consumers... that right there pisses me off, I'm paying *** near $150 to play competitive gaming and I get banned all the time due to loss of internet I simple firmware schedule posted on the cox home page would literally let me game around these updates and I would be good but cox literally just wants to play monopoly in the area and not let me have a choice between a service provider . Worst isp ever! 0/10.