Not Receiving New Emails To My Cox Account
I have 2 Cox email accounts, one for me (email@example.com) and one for my wife (firstname.lastname@example.org). Her account is fine. We can send an email to her account and we can see it come in, via the Cox Webmail browser interface, or her Windows Live Mail interface. But if anyone sends any email to "email@example.com account" nothing shows up. I have PLENTY of space left in the mailbox as far as I know. I try my Windows Live mail login and the Cox Webmail browser app, but it has been almost a day now of sending test emails to that address, and nothing has come through, the Inbox (and all others) are empty. I don't believe this is a problem with my home computer, my computer-literate neighbor has been checking my account also, and he sees nothing coming in. Is there something that can be done at the Cox end to clear/kickstart/reset the firstname.lastname@example.org email account so it receives and displays incoming emails again?