Forum Discussion

ShuGuan's avatar
ShuGuan
New Contributor
6 years ago

No Sign of Maintenance Crew, Internet Out for Approx. 8 Days

I just had a tech come out and check out why my internet was out for almost 8 days yesterday. He said the problem was that the line between the sidewalk and my house is no good and needs to be replaced. He said he sent in a work order so that the maintenance crew can come this morning. I didnt get his name, but I havent seen the maintenance crew come out yet. Has it been moved to another day or am I just not going to have internet forever?

  • ShuGuan's avatar
    ShuGuan
    New Contributor
    6 years ago

    Just called twice today to see if the work order got placed. The ticket was set but there was no specific time. Asked them to come today at around 4pm. Said the dispatch team needs confirmation before coming and would call when they would be on their way. Still no sign of maintenance crew and its almost closing hours. At this point, im just going to cancel Cox and get a new ISP. 

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi ShuGuan, we'd hate to lose you as a result of this issue! Drop bury requests are not scheduled in the same system as service calls, and we don't have schedule visibility. I've reached out to our field team to see if we can expedite the drop bury process or possibly install a temporary drop. -Becky, Cox Support Forums Moderator
      • ShuGuan's avatar
        ShuGuan
        New Contributor
        6 years ago

        Please do, we have had no internet for 9 days now and cant do any of our work or browse the internet. If you guys could fix it sooner, that would be very appreciative, otherwise im going to look for another ISP. Ive been a loyal customer for 10+ years now and I wouldnt want to cancel over a drop bury request.