Forum Discussion

Cid's avatar
New Contributor
3 years ago

No live chat option?

I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver.
Is the button for live chat missing for anyone else?

5 Replies

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  • DavidA2's avatar
    Former Moderator
    Hi Cid,

    I am sorry to hear that you are having trouble. We are currently doing maintenance on the website. We would be happy to answer your questions though. If you want to discuss your account specifically, we ask that you email us at with your service address.

    Cox Support Forum Moderator
  • Cid's avatar
    New Contributor

    I am trying to get an online game working on my PC but the customer service rep for that game say I need to have certain ports open. They told me I need to contact my internet service provider about checking if these ports are open and that's what I'm trying to do.

  • cox776's avatar
    New Contributor

    A live chat box comes up but nothing happens when I click in the text box - so I can't type my question. WTF, this is "support"?

    • CurtB's avatar
      Valued Contributor III

      What browser are you using?  Are you permitting cookies for the chat website?

  • Are you using the Brave browser? If so, "Shields down" fixed the missing chat icon for me.