I am sorry to hear that you are having trouble. We are currently doing maintenance on the website. We would be happy to answer your questions though. If you want to discuss your account specifically, we ask that you email us at firstname.lastname@example.org with your service address.
I am trying to get an online game working on my PC but the customer service rep for that game say I need to have certain ports open. They told me I need to contact my internet service provider about checking if these ports are open and that's what I'm trying to do.