We have been without internet this is going day 3. Any attempt to get any update or understand what the problem is results in a general answer of we’re experiencing connectivity issues in your area and we’re working on it 😳 I don’t know about everyone else but cox internet service is pricy and customer service poor. Three days with no good communication is poor . What is the problem? When can we hope to see a resolution ? And what will the rebate on my bill be are my big questions
Hello KBvall. I'm sorry you are experiencing trouble with your internet connection. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so. Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Detailed information as to the specific repairs during an outage is usually not available but we are happy to share the information we do have.
