No internet and No Answers: January 2024 Kansas Winter Storm
Internet has been out or intermittent for almost 72 hours now. Coverage map doesn’t show any issues in my area but when I get in the App a message states that there’s a known issue that’s actively being worked. Signed up for notices and it has been “Fixed” 3 times now according to the text chat, but each time I answer by saying “No” to is it fixed. No additional info offered. Chat bot in the App Chat was no help; kicked out of chat twice when asking about the issue, what the system says is the issue, or if Cox will prorate customers bills for not receiving the Full Internet service we pay for. When asked for a point of contact to speak with a live human being, only given the customer service number that takes you to automated menu after menu. Can’t wait to switch providers soon, but they’ll probably be the exact same with customer service. All big companies seem the same anymore. AI/ Fake person chat responses and given the run around until customers run out of time or patience to keep pursuing information.