Coverage map doesn’t show any issues
When you say coverage map, do you mean outage map?
We have been getting a lot of flooding but so far no real snow. That may change tonight. Fingers crossed for both of us.
Correct. When in the “Outage” map page, it only shows a marker on my property. I also am unable to move or Zoom in/out; the map is not interactive. It also states at below that useless map “We see there are others reporting a network related issue. You may experience some intermittent network issues are our teams are currently working to identify and resolve the problem”. Frustration I have is once signed up for text updates, they have repeatedly text the “Issue has been resolved in your area. Type Yes, No, or Don’t know if your internet is working properly. When I type No, it kept sending me to AI Chatbot. And minutes later on the App, that issue which was “Resolved” in my text updates is back, but I have to rejoin the text updates. So the frustration is near the max.
Hi, Chase. I'm so sorry for the issue with the outage map. Is your service still down? If so, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. Thank you, we're glad to help.
