I'm trying to activate a new modem/router and the customer service rep kept getting an error. She said she wasn't able to remove the existing modem from the account. I don't know if it's an issue wi...
Apparently no one is hearing me. I must be on here by myself. I dont know what a forum is but its not helping me. Ive tried "chat" and all I got was the same stupid answer over and over, so I thought I would try the forum, but thats not working ether. apparently there is no other service around. I have been a cox customer for over 20 years.
Anyway...you did successfully installed your modem because you have connectivity to the Cox network. Your connectivity, however, has an out-of-spec signal.
If you're renting this modem, will you keep it? If you don't want to keep it, return it to Cox and purchase a new modem. After connecting your new modem and it also has a bad signal, create a post for help troubleshooting.
You can't just jump into a forum and start answering questions from other contributors intended for the original poster (OP).