Forum Discussion

mda5151's avatar
mda5151
New Contributor
5 years ago

new modem/router activation

I'm trying to activate a new modem/router and the customer service rep kept getting an error.  She said she wasn't able to remove the existing modem from the account. I don't know if it's an issue with the new modem or on the service/account end.  She attempted to transfer me but the call was disconnected.  Is there a contact number for someone involved with more technical experience?  I'd prefer not to go through the same process with a new rep just to get transferred again.  

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Did you also subscribe to telephone service so the modem is also a telephone modem?

    • Richard_Ford's avatar
      Richard_Ford
      New Contributor
      5 years ago

      No, I thought I owned it.  If Im paying for it monthly I want it to stop.  Thats why I BOUGHT a new one

      • Richard_Ford's avatar
        Richard_Ford
        New Contributor
        5 years ago

        Apparently no one is hearing me.  I must be on here by myself.  I dont know what a forum is but its not helping me.  Ive tried "chat" and all I got was the same stupid answer over and over, so I thought I would try the forum, but thats not working ether.  apparently there is no other service around.  I have been a cox customer for over 20 years.