I have only just started using the new email interface, but new messages are not loading to the inbox. I have tried a number of things, including clearing my cache and reloading without caching. I know there are emails on the server because they arriving at my phone. Why does this happening? Is there a setting that I am missing?
No, I have not been deleting any emails via my phone or from Outlook on my home computer. Right now, my phone shows 17 new emails, plus a few that I have already read (but not deleted). All that shows in the new email interface is three old messages that I am pretty sure I already put in folders a few days ago.
I have also tried hitting Refresh, but nothing happens.The emails are not being delivered from the server.
UPDATE
This is still happening. I cannot access my email through the new interface. I am still seeing only the three emails that have been displaying for days now. I can get them on my phone and using Outlook, so I know they are hitting the server, they are just not being pulled into the webmail interface. Was this even tested before it was rolled out?
check to see if your accounts have been set to Inactive. There is no warning or error messages if Cox has set them to Inactive except no emails out or in
Thanks for your reply. I had already checked all of my accounts and they are fine. In any case, this is the main account, so I would not have expected to see it inactive.
HI. Thanks for the reply.
The issues that I am having are with the webmail using a browser, which according to one of the FAQs on that page I should not have to make any changes in order to get my email. I have no issues with receiving email on my phone and through Outlook on my computer.
My phone and Outlook are able to receive my emails just fine, so their settings must be OK. It is the webmail that will not pull in new emails.
